Return Policy

All returns are for in store credit only or exchange, tools must be returned within 30 days for in store credit only!! no returns on special orders, powders, sundries, or liquids. any warranty after 30 days will to be handled direct with manufacturer. We do not issue RMA's on the weekend.

ALL RETURNS ARE SUBJECT TO A 25% RESTOCK CHARGE.

All returns need a Return Merchandise Authorization Number from Master Wholesale. Contact a sales person for RMA # by calling us at 1-800-938-7925.

Returned items must be unused, complete and in resalable condition to receive full credit. Items eligible to be returned must be postmarked within 30 days of invoiced date or 45 days from shipping. Items returned after the above set time period, or in non-resalable condition, including marked or damaged manufacturer original packaging will not be credited. These packages need to be kept in new and resalable condition.

Return Instructions

Once you have received an RMA #, write the RMA # on the packing slip and label. Ship the item to:

Master Wholesale, Inc.
520 S. Front St.
Seattle, WA 98108

ALL RETURNS ARE SUBJECT TO 25% of the sale price. Special Orders or customized products cannot be returned.

NO RETURNS ON PRINTED MATERIALS

NO RETURNS ON UNSPOOLED MASTERHEAT WIRE

NO RETURNS ON PEX OR ONIX HYDRONIC TUBING AND RELATED PRODUCTS

Please note we will refund shipping costs only if the return is a result of our error.

Warranties

All warranty claims are subject to approval for credit from the manufacturer. Shipping costs for warranty items are subject to the manufacturer's policy.