Shipping Policy

Delivery Dates

If the item is in-stock in our warehouse, and we recieve your order before 1:00 pm Pacific Time, we will ship the order the same day.  Orders received after 1:00 pm Pacific Time will be fulfilled the next business day.  We ship Monday - Friday, except holidays.  

If there are extenuating circumstances that make shipping your order in a timely fashion impossible, we will contact you.

Orders shipping from factory generaly ship within 48 hours, unless back ordered.  We will contact you if the items are not in stock at the factory Some items will indicated a 2-3 or 4-5 day handling period.  Once shipped, please allow 5-7 working days for delivery for standard ground.  Priority Mail shipments will usually be delivered in 2-3 days from the day the item is shipped, but USPS does not guaranteed that delivery schedule. 

Free Shipping

Certain items we sell are designed with free shipping. The following are the three types of free shipping we currently offer:

  • Free Shipping: the item does not incur shipping charges if item is being shipped within the Free Shipping Territory to a commercial address.
  • Free Shipping w/ $49 Order: item ships free if order subtotal is $49 or more and item is being shipped within the Free Shipping Territory to a commercial address.
  • Free Shipping w/ $99 Order: item ships free if order subtotal is $99 or more and item is being shipped within the Free Shipping Territory to a commercial address.
  • Free Shipping w/ $149 Order: item ships free if order subtotal is $99 or more and item is being shipped within the Free Shipping Territory to a commercial address.

Free Shipping Territory: Free shipping applies in the United States within the 48 continental states. Shipping quotes can be provided by our sales staff.

Residential DeliveriesResidential deliveries are deliveries that are made to NON-COMMERCIAL addresses, regardless of the presence of a company name at that address.  

For items that are listed with Free Shipping: If they are being delivered to a residential address, there MAY be additional residential delivery charges (most items will not incur a shipping charge even to a commercial address). 

Standard Shipping 

Your shipping charges when shopping with us are calculated in a number of ways depending on what is being purchased. You may calculate the shipping yourself with our real-time UPS or USPS calculators on the My Cart page.  For orders that include items that have free shipping AND standard items where shipping is charged, the UPS and USPS calculators will only calculate shipping for the items where shipping is charged.

Heavy / Large Items: The shipping calculator may not calculate the exact shipping charges If your order contains items that need to be freighted, due to weight or dimensions.  We will contact you with available shipping options before processing your order.

Lift Gate Deliveries: Lift gate trucks are specially designed trucks that have a lowering system on them to remove your product from a truck to the ground. This can be added at an additional charge if there is no way for you to remove such a large package yourself. Please speak to our sales staff for further information and rate quotes.

Perishable or Temperature Sensitive Items: Certain shipments may contain items that can be damaged by extreme temperatures or may be perishable.  Master Wholesale, Inc. is not responsible for items damaged in transit due to handling or damage due to extreme termperatures or weather conditions.

Shipping Address

Orders under $150 have the option of delivery to a shipping address other than the billing address on the credit card.  Orders $150 and over must be shipped to an authorized address for the credit card being used.